Connect Your Hotel PMS to ChatGPT or Claude

A hotel admin or manager adds Frontdesko as a custom connector in Claude or ChatGPT, signs in and clicks Allow. The AI can then answer questions from live arrivals, availability, quotes, folios and reports. It is read-only and limited to what that person’s role may see.

By the Frontdesko team • Last updated 9 November 2026

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What does a working day look like with an AI connected to your PMS?

An illustrative scenario at a 14-room guesthouse. The property, the person and the times are invented to show the screens as they behave; they are not a customer account.

Time	What happens	Where
07:10	The owner-manager of a 14-room guesthouse opens Claude on her phone before the desk opens. She adds a custom connector with Frontdesko’s connector address. Claude sends her to a Frontdesko page titled Connect an AI app. She is already signed in, so she sees four lines: the app asking, the hotel, “Acting as” (her own name) and where the page will send her back to. Under “What it can do” it says read arrivals, availability, quotes, folios and reports, only what her role allows, and that it cannot change anything.	Connect an AI app page
07:12	She clicks Allow and lands back in Claude. She asks who arrives today and who still owes money. Claude looks up today’s arrivals and the unpaid balances for in-house guests, then answers in a short list with amounts in the hotel’s currency.	Claude, using the connection
09:30	A caller wants two nights in a double for next weekend. She asks Claude whether a double is free and what two nights would cost. It checks availability by room type and returns a price quote built the same way as the quote on the reservation form.	Availability and rate quote lookups
11:05	She asks how many breakfasts the kitchen should plan for tomorrow. The answer is the same total as the Breakfast planning report, not an estimate from room counts.	Breakfast planning lookup
14:00	On a hunch she asks whether anything looks wrong in the bookings. Because she is an admin, Claude can run the problem-reservation sweep: double-booked rooms, live bookings with no room, overdue check-outs and guests who left without paying. It names the bookings and gives step-by-step fixes to carry out in the PMS.	Admin-only health check
16:20	She tests the limit: “Cancel the booking for Friday and refund the deposit.” Claude explains that this connection can look but not change anything, and suggests doing it in the PMS. Nothing in the reservation moves.	Read-only boundary
18:30	Last question of the day: how much revenue came in this month and how much of it came from Booking.com. Claude reads the revenue report and the bookings-by-source summary, the same figures as those report screens, and lists direct-booking share next to OTA share.	Revenue and source reports

Notice what is missing: nobody exported a spreadsheet, opened three report screens or asked a colleague to count. Notice also what the AI never did. It did not change a booking, take a payment or add a charge. The one-click connection only reads.

How does the connection work, and what are the limits?

The AI app talks to Frontdesko through an open standard for connecting assistants to business tools. You never type a password into the AI app: you approve it on a Frontdesko page, and Frontdesko hands the app a time-limited pass. What the AI may see is the overlap of three things: your role, the read-only setting, and any switches your hotel applies.

Item	How it behaves
How you connect	Add a custom connector in Claude, ChatGPT or another app that supports remote connectors, using Frontdesko’s connector address (step 1 below). The app opens a Frontdesko approval page; there is no key to copy or paste.
Who can approve	A hotel admin or manager, signing in with the normal staff login (security check plus an emailed code). Other roles cannot approve a connection.
Who the AI acts as	The person who approved it, at one hotel. It sees only what that person’s role could open in the PMS.
Read or write	Read-only. It cannot create or change reservations, take payments or add charges. Those abilities are not available through the one-click connection.
What it can look up	19 read-only lookups, listed in the second table below.
Hotel switches	A per-hotel off switch and a block list for individual lookups exist. There is no Settings screen for them yet, so ask support to apply either.
Records	Every lookup the AI makes is logged by Frontdesko with the hotel, the person, the lookup and the time.
Date limit	The occupancy forecast covers up to 31 days in one question.
Staying connected	The connection renews itself while it is in use. If it goes unused for a long time (around two months), approve it again from the AI app.
Several hotels	A connection belongs to one hotel. A group connects each property separately.

Which 19 lookups does the AI get?

Area	What the AI can look up	Roles that can use it
Reservations	One reservation by its code with guest, dates, rooms, folio charges, payments and balances; free-text search for a reservation; a guest’s history (past stays, VIP and blacklist status, next booking); cancellations and no-shows for a date range.	All staff roles
Today	Today’s overview of arrivals, departures and in-house guests; arrivals and departures for any date; the exact breakfast count for a morning; the status of one room or all rooms; the housekeeping picture (dirty, in progress, under maintenance).	All staff roles
Selling	Which rooms are free for a date range by room type, or for one room; a price quote for a stay; per-day occupancy forecast.	All staff roles
Money	Reservations that still owe money (in-house, departing today or checked out with approved debt).	All staff roles
Money (reports)	Revenue report, payments report (by method, with refunds) and bookings and revenue by source.	Admin, manager, finance manager
Health checks	Sweep of the whole hotel for problem bookings; deep diagnosis and full timeline of one reservation.	Admin only

“All staff roles” means admin, manager, sales, finance manager, front desk agent, housekeeper and maintenance. Because only an admin or manager can approve a connection, in practice the AI acts with one of those two roles. Frontdesko also publishes a separate public connector at /mcp that answers questions about Frontdesko itself, such as pricing and comparisons. That one needs no sign-in and never touches your hotel’s data.

What can the connection not do?

It cannot create, edit or cancel reservations, post payments or add charges. If you ask, the AI should tell you to do it in the PMS.
It cannot use the PMS screens for you. Guided, click-through tasks are not part of the connection.
It does not see anything outside the hotel you approved, or anything your role could not open in the PMS.
It is not a replacement for the in-app Ask FrontDesko assistant, which sits inside the PMS. The connector lets you use the AI app you already pay for with your hotel’s live data.
There is no Settings screen yet to list or disconnect connections. The approval page says you can disconnect under Settings, AI connectors, but that screen is not in the staff app yet. Until it is, ask support to revoke a connection.
Write access (for example, drafting a booking for you to confirm) is not available yet.

Treat the AI like a new staff member with a read-only login: whatever it looks up is shown in your conversation with the AI company, under that company’s terms. Guest names and phone numbers can appear in answers, so connect only the AI accounts you would trust with that view.

How do you connect Frontdesko to Claude or ChatGPT?

In the AI app’s settings, add a custom connector (the menu name varies by app and plan). Paste Frontdesko’s connector address: https://api.staydesko.com/mcp.
The app opens Frontdesko’s Connect an AI app page. If you are signed out, sign in with the normal staff login and you return to the same page.
Check the four lines: the app’s name, your hotel, “Acting as” your name, and where it will send you back to. Read “What it can do”.
Click Allow (or Cancel to stop). You return to the AI app, which can now look things up.
Start with a safe question such as “Who arrives today?” and compare the answer with the Frontdesko dashboard.
To stop, ask support to revoke the connection. See the limits above for why there is no self-service button yet.

If you are comparing hotel software on how ready it is for AI tools, what an AI-ready hotel PMS means sets out the questions to ask. To see staff roles that decide what the AI can look up, read hotel staff roles and permissions. For the rest of the integrations list, see integrations.

Frequently Asked Questions

Can I connect my hotel PMS to ChatGPT or Claude?

Yes. A hotel admin or manager adds Frontdesko as a custom connector in Claude or ChatGPT, signs in on a Frontdesko approval page and clicks Allow. The AI can then look up arrivals, availability, quotes, folios and reports for that one hotel.

Can the AI change bookings or take payments?

No. The one-click connection is read-only. It cannot create or edit reservations, post payments or add charges, and the approval page says so before you click Allow. Write access is not available yet.

Who can approve the connection?

Only a hotel admin or manager. They sign in with the normal staff login, which includes a security check and an emailed code, and the AI then acts as that person with that person’s permissions.

What can the AI see?

Nineteen read-only lookups covering reservations, today’s arrivals and departures, room and housekeeping status, availability, quotes, occupancy forecasts, unpaid balances, and finance reports. Each is limited by the approving person’s role, and the health checks are for admins only.

How do I disconnect an AI app?

The approval page mentions Settings, AI connectors, but that screen is not in the staff app yet. For now, ask Frontdesko support to revoke the connection, which ends access straight away. A hotel-wide off switch also exists and is applied by support.

Which plan do I need to connect an AI app?

This page does not state a plan requirement for the connector, because it is not confirmed. The pricing page lists what each plan includes, and Frontdesko support can confirm for your hotel before you set it up.

Does guest data go to the AI company?

Anything the AI looks up appears in your conversation with that AI app and is handled under that company’s terms. Guest names, phone numbers and balances can appear in answers, so connect only accounts you trust and ask only what you need.

How is this different from the Frontdesko page at /mcp?

The /mcp page describes a public connector that answers questions about Frontdesko, such as pricing and comparisons, with no sign-in and no hotel data. This page covers the private connector for your own hotel, which needs an admin or manager to approve it.

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